FAQ
1. What is the main materials of your product?
Our products mainly are made from nonwoven materials like PP, SMS, Spunlace, Woodpulp, CPE, and PE-coated nonwoven fabrics.
2. What are the main applications of your products?
Wuhan KENSMILE is a professional manufacturer and supplier which specialized in disposable non-woven products in PPE, Medical, Beauty and Hygiene industries, with our own brand “KENSMILE” and supply OEM/ODM services for worldwide customers.
3. What is your factory production capacity?
Wuhan Kensmile factory is the largest wholly-owned subsidiary of Kensmile. It is located in Xiaotao City near Wuhan and relies on the Changjiang River, the transportation is very convenient. Our factory equipped with 5 workshops, 10 Professional Production Lines and 150 skilled production staffs, annual output is nearly 1.6 billion items with rich management and production experience.
4. How do you ensure the quality of your products?
We have strict quality control measures at every stage of production, from material selection to final inspection, to ensure they meet the stringent requirement of standard industries. Two inspections are taken in the factory and the laboratory to ensure that each batch of product is with high quality.
5. Are your disposable nonwoven products eco-friendly?
Yes, we offer eco-friendly nonwoven products made from biodegradable materials. These options help reduce environmental impact while maintaining the same high standards of hygiene and safety. Choosing our eco-friendly products demonstrates your commitment to sustainability.
6. Can I request samples before placing a bulk order?
Absolutely! We encourage potential buyers to request samples of our products to assess the quality and fit before making a bulk purchase.
7. Can we have our own customized products with logo?
Yes. We can design and customize the style as your needs according to different thickness of materials, colours and sizes etc which exactly as your demand. Your LOGO can be put on by format of EMBROIDERY, SCREEN PRINTING etc as requested.
8. How long does it take to have our own sample? And when
can it be ready?
Usually, It will take 5-7days for us to arrange after confirmed the designs.
9. What is the MOQ?
MOQ mainly depends on the materials and colours of the products.
- Normal PP products are in stock: 3000pcs
- Customized materials and colour: 10,000pcs.
- FOR other fabrics’ MOQ please consult our sales department.
10. Can you produce small orders?
Yes, we do. If your demand order is smaller than our MOQ, we can arrange special for you but the cost would be higher and take a long time.
11. What is the lead time for orders?
Our standard lead time for wholesale orders is approximately 3-4 weeks, depending on the quantity and customization options selected. We strive to meet your deadlines and can expedite orders if necessary, so please communicate your timeline when placing an order.
12. Do you offer support for logistics and customs clearance?
Yes, we provide comprehensive logistics support, including assistance with shipping and customs clearance. Our experienced team will handle the necessary documentation and work with trusted carriers to ensure your order arrives on time and in perfect condition. We can ship globally, with door-to-door delivery options available.
13. If we order a full container, can we do partial shipment and will Kensmile keep the rest in stock for me?
Yes. If you do not have enough space to stock the products, our Kensmile can stock the goods for you. We have our own warehouse which is more than 5000 square meter. We offer 3 months FREE stock for all our customers. While partial shipment will cause the rise of the shipping cost, so please discuss this with our salesman.
14. What happens if I have a complaint?
Please do the QC within 15 days after you got the goods, if you have any complaint, we have the technical workers to handle your issue. If it is our Kensmile’s problem, we can do the refund or offer the discount in the new order.
15. Is that possible to be your agent or distributor?
Yes, of course. We are glad to work with you together to develop the market. Feel free to contact us for more information.
We are the OEM manufacturer for Disposable nonwoven protective products, we are developing partners to occupy our market share.